Reference

12naga Privacy Policy: What We Collect and Why

The 12naga Privacy Policy sets out exactly what personal information we collect when you open an account, make a deposit via DANA or QRIS, or contact our support…

Account data protectedDANA & QRIS payment dataNo third-party data salesWithdrawal record retentionIndonesia-scoped policy

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What Information We Collect From Your Account

12naga Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the details you submit during phone verification: your name, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, virtual account, or bank transfer through BCA, BRI, Mandiri or BNI. We

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also log deposit and withdrawal timestamps, device type, and the IP address used at login. This data lets us verify your identity before any withdrawal is processed, detect unauthorised access to your account, and resolve any deposit receipt dispute you raise with our support team. We
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do not sell, rent or exchange your personal data with third parties for marketing purposes. Retention periods depend on local law; we keep transaction records for as long as required by applicable Indonesian financial regulations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review, correct or request deletion of personal data held on your account, our support team handles privacy requests seven days a week. You can reach us through live chat directly from the account dashboard, by email at our listed support address, or via the in-app contact form. Privacy requests submitted before 22:00 WIB are typically acknowledged the same day, and a resolution is provided within five business days. Players in Jakarta and Surabaya use the same contact paths with no regional queue difference.

Team online

Live Chat Support

Access live chat from your account dashboard any day of the week. Privacy queries about your DANA or OVO deposit records receive a same-session acknowledgement during operating hours.

Email Request

Send a written data-access or deletion request to our support email. Include your registered phone number and the payment method — GoPay, QRIS or bank transfer — linked to your account.

In-App Contact Form

Submit a privacy form from the account settings page on mobile. The form routes directly to our data team and avoids the general support queue for faster privacy-specific handling.

HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

We apply a layered approach to protecting the information attached to your account — from the moment you complete phone verification through every QRIS or bank transfer you…

Encrypted Account Storage

All account credentials, including your phone number and linked payment method — DANA, OVO or virtual account — are stored…

Cookie Usage Explained

We use session cookies to keep you logged in during a Baccarat or Crash Games session and analytics cookies to…

Payment Data Isolation

GoPay and QRIS transaction details are processed through the payment gateway and are not stored on our main account servers.

Withdrawal Verification Steps

Before any withdrawal is released to your BRI or Mandiri account, our system cross-checks the phone number used at login…

Data Retention Policy

Transaction logs, including your OVO and bank transfer history, are kept for the period required under applicable Indonesian financial regulation.

Your Right to Request Changes

You can request a correction to any personal detail — name, phone number, or linked bank such as BCA or…

Privacy Policy Questions We Hear Most Often

The questions below address what we collect, how long we keep it, and what you can do about it. If your question is not covered here, our live chat team can address specific Privacy Policy concerns directly from your account dashboard.

We collect your name, registered phone number, device type and IP address. If you deposit via DANA, OVO, GoPay or QRIS, we also log the payment method, transaction timestamp and status for identity and withdrawal verification purposes.

We do not sell or share your personal data with third parties for marketing. Data is shared only where required by Indonesian financial regulation or to process your deposit and withdrawal through your chosen payment gateway, such as QRIS or BCA bank transfer.

We retain deposit and withdrawal records — including GoPay and virtual account logs — for as long as Indonesian financial regulations require. After that retention period, records are removed from active storage on a scheduled basis.

Submit a data-access request through live chat or the in-app contact form, including your registered phone number. We acknowledge requests submitted before 22:00 WIB the same day and provide a full response within five business days.

Yes. Submit a deletion request via email or live chat. Deletion depends on local law — records required under Indonesian financial regulation must be kept for the mandatory period before they can be purged, even upon request.

We use session cookies to maintain your login during a Fishing God or Bingo session and analytics cookies for site performance. Non-essential cookies can be disabled in your browser settings without affecting account access or payment processing.

Payment details are processed through the gateway and only the timestamp, amount and status are retained on our side. We do not store your full DANA or OVO wallet credentials on our account servers at any point.

12naga Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat Support

Email Request

In-App Contact Form

Data Handling, Cookies and Account Security

Encrypted Account Storage

Cookie Usage Explained

Payment Data Isolation

Withdrawal Verification Steps

Data Retention Policy

Your Right to Request Changes

Privacy Policy Questions We Hear Most Often

01 What personal data does 12naga collect when I open an account?

02 Does 12naga share my data with third parties?

03 How long does 12naga keep my transaction records?

04 How do I request access to the data 12naga holds on my account?

05 Can I ask 12naga to delete my personal data?

06 Does 12naga use cookies, and can I turn them off?

07 What happens to my DANA or OVO payment details after a transaction?

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